{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2023-12-19T14:03:12","modified_gmt":"2023-12-19T12:03:12","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/www.startevo.com\/shop\/customer-help\/","title":{"rendered":"Customer Help"},"content":{"rendered":"\t\t
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<\/div>\n\t\t\t\t\t\t\t
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Ajutor clienti<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Suntem aici sa te ajutam sa fii fericit de interactiunea cu noi<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Cateva intrebari comune la care raspundem<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Comenzi si livrari<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCat dureaza pana imi ajunge comanda<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In functie de momentul in care faci comanda, in aceiasi zi sau cel tarziu ziua urmatoare lucratoare pachetul va pleca prin curier catre tine. Livrarea se face din Bucuresti. De obicei, pachetul ajunge a doua zi dupa expedierea lui, in functie de adresa ta.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCum sa-mi fac un cont<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Cand faci prima comanda, atunci se creaza si contul pe StartEvo Charity Shop<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCum pot sa-mi schimb adresa de livrare<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Ne comunici noua adresa pe email\/telefon\/in sistem. Daca nu am apucat sa expediem inca coletul, atunci schimbam si ajunge fara nici o intarziere suplimentara. Daca deja am apucat sa facem expedierea, vom putea sa facem o rerutare. Posibil sa apara un mic cost suplimentar la curier. Oricum, te anuntam.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCum pot sa vad statusul livrarii mele<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Iti vom comunica pe email AWB-ul coletului, sa il poti urmari online in timp real.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tVeti stoca datele cardului meu online?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Nu. Procesarea cardurilor nu le facem noi, ci procesatorul bancar EuPlatesc. Totul este 100% sigur.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCereti taxa de livrare?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Pentru comenzile de valoare mai mica de 300 de lei, costul de ambalare si transport este de 25 lei.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tUnde livrati?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Peste tot in Romania, atata timp cat ajunge curierul acolo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tProdusele comandate de mine vor ajunge intr-un singur pachet?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

De obicei, toate produsele sunt puse intr-un singur colet. In cazuri foarte rare, daca nu mai avem pe stoc un produs, te sunam si iti spunem situatia, atunci decidem impreuna daca vrei sa astepti sa vina toate odata, sau iti trimitem in transe<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Daca vrei sa inlocuiesti un produs<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Retururi si schimburi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCare este politica voastra de retururi<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Aveti 15 zile in care puteti sa ne trimiteti inapoi produsul de care nu sunteti multumit.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAm primit produsul gresit<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In aceasta situatie extrem de putin probabila, ne anuntati pe email\/telefon si rezolvam noi problema.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComanda mea a ajuns cu stricaciuni<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Ne anunti si gasim o solutie.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tUnde pot trimite returul<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Daca doresti sa faci retur in intervalul de 15 zile de la achizitie, iti vom comunica adresa si restul detaliilor imediat ce faci solicitarea de retur.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCe fac daca am introdus adresa gresita<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Daca ne anunti rapid, pana sa plece coletul, vom reprinta noi AWB-ul, fara costuri suplimentare.<\/p>

Daca deja a plecat coletul, rerutarea lui va mai costa o mica suma.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPot sa anulez o comanda dupa ce am dat-o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sigur ca da. Trebuie sa ne contactati.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPot sa precomand un produs care acum nu este pe stoc?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Depinde de produs.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Ajutor clienti Suntem aici sa te ajutam sa fii fericit de interactiunea cu noi Cateva intrebari comune la care raspundem Comenzi si livrari Cat dureaza pana imi ajunge comanda In functie de momentul in care faci comanda, in aceiasi zi sau cel tarziu ziua urmatoare lucratoare pachetul va pleca prin curier catre tine. Livrarea se […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"footnotes":""},"class_list":["post-1002","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.startevo.com\/shop\/customer-help\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Help\" \/>\n<meta property=\"og:description\" content=\"Ajutor clienti Suntem aici sa te ajutam sa fii fericit de interactiunea cu noi Cateva intrebari comune la care raspundem Comenzi si livrari Cat dureaza pana imi ajunge comanda In functie de momentul in care faci comanda, in aceiasi zi sau cel tarziu ziua urmatoare lucratoare pachetul va pleca prin curier catre tine. 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